Level Up Designs, operated by Dark Matter Collective Inc., respects your privacy and is committed to protecting personal information in our care. This Policy explains how we collect, use, disclose, retain, and protect personal information under applicable Canadian privacy laws, including PIPEDA where applicable.

1. Information We Collect

We may collect contact and business details, project briefs and materials, billing and transaction information, communications, and technical information such as IP address, browser and device type, referral source, pages viewed, approximate location, visit dates, website interactions, cookies, and analytics information.

2. Collection and Use

We collect information directly from you, through our website, purchases, project work, communications, cookies, service providers, authorized colleagues, and public sources where lawful. We use it to respond to requests, deliver and manage Services, process transactions, communicate about projects, improve our website, analyze performance, maintain security, keep records, comply with legal obligations, and send permitted marketing communications.

3. Consent and AI-Assisted Workflows

Where required, we obtain consent appropriate to the information and circumstances. Consent may be express or implied, and may be withdrawn subject to legal or contractual limits. We may use AI, generative tools, automation, and technology-assisted workflows for creative, development, research, administrative, and production activities. We take reasonable steps to limit personal information disclosed to what is necessary and protect confidential information.

4. Sharing Personal Information

5. International Processing, Retention, and Security

Service providers may process or store information outside Canada. We retain information only as long as reasonably necessary for Services, business relationships, records, disputes, agreements, and legal requirements. We use reasonable administrative, technical, and organizational safeguards, but no internet transmission or storage system can guarantee absolute security.

6. Incidents, Cookies, and Analytics

We assess and address privacy or security incidents and provide notifications where required by law. Our website may use cookies, pixels, local storage, analytics, and similar technologies to operate the website, remember preferences, understand use, measure performance, improve Services, and support permitted marketing. You may manage certain preferences through browser settings or a consent tool.

7. Marketing and Third Parties

8. Your Privacy Rights

9. Accountability, Children, and Updates

10. Contact Us

Questions, privacy requests, complaints, or concerns may be directed to: Privacy Officer, Level Up Designs, operated by Dark Matter Collective Inc., at info@levelupdesigns.co.

We do not sell personal information. We may share it with service providers supporting hosting, storage, communications, payment processing, project management, analytics, accounting, security, and creative technology; with authorized team members and contractors; professional advisors; legal authorities when required; and in connection with lawful business transactions or with your consent.

Where permitted, we may communicate with you about our Services, updates, and offers in accordance with applicable law, including CASL where applicable. You may unsubscribe from marketing communications at any time. Third-party websites and services operate under their own privacy policies, and we encourage you to review them before providing personal information.

Subject to applicable law, you may request access to personal information we hold, request corrections, withdraw consent, raise a concern, or request deletion where appropriate and legally permitted. We may verify identity before processing a request and explain any lawful limitation on access.

Level Up Designs oversees compliance with this Policy and investigates legitimate privacy concerns. Our Services are intended for people at least 18 years old, and we do not knowingly collect information directly from children under 18. We may update this Policy periodically and will update the Last Updated date when changes are posted.